FAQs

Where are you located?

We are based out of New Jersey, USA.

 

 How long does it take to make an outfit and ship out?

From the time the order is placed, please allow 8 weeks for order delivery. Please be mindful of the time prior to placing an order. If you have a rushed order, depending on the timeframe and type of order we can try to accommodate. Ready-to-wear pieces will take 1 week to ship domestically within the US.

 

Can I customize an outfit I have in mind?

We can customize an outfit based on an idea you might have for an additional cost. Please email us directly for customized orders so we can work with you one-on-one with our expertise to make your vision come to a reality!

 

How do I measure myself?

Measuring correctly is extremely important to make sure you get the best fit outfit that fits you. Please refer to “Measure Me” for a complete guide to getting yourself measured. Please don’t measure yourself – have someone measure you according to the instructions. Our Instagram page @kirtanadarshana also has video clips on how to measure.

 

Where are your outfits made?

Our production is in India. However, we travel all over India and certain parts of the world to hand pick the best materials for diversity and variation.

 

Do you make kids clothing?

Yes, we can customize kids clothing with given measurements. Please email us directly for kid’s orders. If you’re placing an order simultaneously with a kid’s order, please indicate in “Comments”.

 

What are the payment options?

You can pay via PayPal, Apple Pay or Venmo (US clients). Orders will not be started until payment is received.

 

Is there is a return/exchange policy?

Unfortunately, all sales are final due to the nature of the business - every piece is customized and made to your specific measurements. All custom pieces will have some margin inside to help you alter if needed.

 

What are the shipping fees?

Shipping to US clients will be based upon your location.

 

Where do you ship?

We ship globally to all different countries. Please specify which country you will need to ship to for further information on shipping.